Field notes

Notes from the back office.

Short essays on operations, customer success, and what AI-augmented actually means once the demo is over.

Apr 2025 · 6 min
What AI-Augmented Actually Means
Most 'AI-augmented' job titles describe a tool. The real shift is a posture.
Nov 2024 · 4 min
The Quiet Customer Success Leader
The CSMs who keep accounts don't make noise. They build calendars no one else has to think about.
Aug 2024 · 5 min
Implementing Without Burning the Founder
A short field guide to onboarding a new client without setting your CEO on fire.